Bay Branch a la Farm carte Online Store FAQ

How do I order veggies from you?

Click on Login/Register to create an account. You can also go to the store by clicking Order Veggies and select the items you wish to order. At check out you can login or simply check out and pay via PayPal, credit card or use your account funds. 

How do I set up account funds?

If you are an existing customer, email us and let us know how much you want to put towards your account. We can pre-load your account with that amount and you can either send us a check (Bay Branch Farm, 3612 W 114th, Cleveland 44111) or give us cash at first delivery/pick up. During the season, there is a top up account option through the store (starting at $30) or you can send additional money via cash/check.

How do I get delivery? 

Delivery is available for the following zip codes (44142, 44135, 44126, 44116, 44107, 44111) and for orders over $12. Deliveries will be on Thursday afternoons and are made to the address on the customer account. If you are not in the delivery area, we have pickup at the farm on Fridays (4 – 6 pm) and Saturdays (10 am – 1 pm).

When and where is pickup? 

Farm pick up is typically available on Fridays (4 – 6 pm) and Saturdays (10 am – 1 pm) the week you have placed an order. The address is 3612 W 114th Street, Cleveland, OH 44111. We are happy to work with you if you need to schedule an alternate pick up.

When is the online store open?

The store is typically open Tuesday at 9 pm until Friday at 9 pm. If everything is showing out of stock, then we have sold out of items and you will be unable to place an order.

What does out of stock mean? 

We are a small farm and have limited quantities available. If items are out of stock, that may mean it is out of season or it may mean it has sold out for that week. 
 

What happens if I need to cancel my order? 

Please contact us as soon as you know that you need to cancel and we’ll do our best to accommodate your request. Alternatively, you’re welcome to donate it to another family or friend.